$19.00
This 89 page self –study introduces the concept of civility, its importance to a company, as well as its typical causes and effects, in addition to, the skills needed to effectively practice civil behavior, plus the different ways organizations can systematize civility in the workplace.
I have attended Oliver leadership’s training programs over the past 10 years and have always been left with a feeling of peace and strength, both from a personal and professional standpoint. Brenda Oliver provides direction and leadership in the courses while keeping things interesting and interspersed with humor, something not often found in business training programs and seminars. I would not hesitate to recommend any of the offered sessions to colleagues and friends.
Brenda was able to hit the nail on the head on many key issues. Excellent program and well-presented.
I quickly discovered that her knowledge was vast and the information she was sharing with me was going to have a great impact on my abilities as a golf and business professional. Through her vast knowledge and skills she was able to target exactly what I needed to focus on and provide me the information and tools to improve. Over the past three years I have continued to utilize the knowledge I gained through our work together and would recommend Brenda to any individual that has the desire to be… Read more
Brenda Oliver has the ability to instill the importance of a great customer experience that is then delivered by people who are engaged in what they do and have pride in their jobs – while preparing plan that will work for both the employer and employee. Brenda is one of the most focused people I have had the pleasure of knowing and working with. Each challenge is an opportunity to create a solution that will work for her clients and their business.
Very good insight on how emotional responses drive behaviour & performance.
Very informative seminar which just sparked a desire to learn more.
I felt the seminar benefited all of me; it was as relevant to my professional life as it was to my personal life. The principles you focus in on have the potential to make me a better manager and a better parent!
What a refreshing way to start the day – the idea that if we wrestle with and master our Emotional Intelligence making us more effective leaders is truly inspiring. Why? Because it is possible.
The information and knowledge gained from this seminar should have been taught to me as a young graduate! That would have saved me from making all of those wrong decisions.
Impressive presentation, worthwhile and great!
