$19.00
This 89 page self –study introduces the concept of civility, its importance to a company, as well as its typical causes and effects, in addition to, the skills needed to effectively practice civil behavior, plus the different ways organizations can systematize civility in the workplace.
Brenda Oliver worked with One Insurance Group for 5 ½ years and assisted in developing our strategic goals, as well as our Mission, Vision, and Values Statements as ONE established their operational direction. Ms. Oliver provided Leadership Coaching to the President & CEO and staff training in the areas of Emotional Intelligence, Time Management and Customer Service Experience.
A great use of technical & practical applications. You get to understand completely why you do what you do.
An inspirational and motivational leader – working with her for a period of almost 6 years was one of the most positive experiences of my professional career. She has the uncanny ability to extrapolate the talent in a person, help anybody find and develop the confidence it takes not only to meet the challenges of business but also to be a winner. As she would say, “The definition of luck is opportunity meeting preparation.” If you need motivation and inspiration, look for the opportunity to meet… Read more
The information and knowledge gained from this seminar should have been taught to me as a young graduate! That would have saved me from making all of those wrong decisions.
Brenda Oliver is an obvious professional in this area.
Brenda Oliver has the ability to instill the importance of a great customer experience that is then delivered by people who are engaged in what they do and have pride in their jobs – while preparing plan that will work for both the employer and employee. Brenda is one of the most focused people I have had the pleasure of knowing and working with. Each challenge is an opportunity to create a solution that will work for her clients and their business.
This seminar has given me at least two tools to use to control my emotions, while in a stressful situation. this will make a difference in my job.
Brenda Oliver strongly exemplifies excellence in service to her clients – building customer relationships and practicing the principles of excellence. her presentation style and executive team program coaching & delivery are informative, educational and engaging.
Brenda Oliver accepted my offer to be the Personal Growth Facilitator of a two year formation program designed for Catholic adults who desire to grow both spiritually and personally. Brenda is facilitating this group of adults with passion and humour, leading them to greater self-awareness. The team, the participants, and I have all personally grown by Brenda’s presence and facilitation in this program. We are honored and privileged to have Brenda with us.
Wonderful! I will begin today to empower myself and others. Thank you.
